8 FBD Holdings PLC Annual Report 2021
Strategic Report
Review of Operations (continued)
The positive prior year reserve
development of €63.6m is coming from
the reduction in the Business Interruption
best estimate, reduced number of large
claims and lower attritional claims
frequency and severity in recent
accident years.
Motor damage and injury claims
frequency, while similar to 2020, has been
lower than pre-Covid levels primarily due
to the Government restrictions on
movement. Excluding Business
Interruption claims, Property claims
frequency remained relatively consistent
with the 2020 experience. There were no
significant weather events in 2021; Storm
Barra in December was a minor event
incurring claims costs of approximately
€4m.
The average cost of injury claims
settlements continues to be slightly lower
than that experienced pre-Covid. This is
due to a change in the mix of settled cases
affected by court closures and the inability
to engage in pre-trial negotiation, with a
backlog of cases building up in the courts
system. In addition the introduction of the
Personal Injuries Guidelines have had the
desired impact of reducing the awards by
approximately 40% for more minor
injuries. As a result we have reflected the
impact of this in premium reductions. It
has yet to be seen what impact the new
guidelines will have on claims settled after
the PIAB process has been completed.
The average cost of property claims
increased 27% due to a change in mix and
inflation, with further inflation expected
on domestic building costs. Motor damage
claims continue to experience high
inflation of 8% in the year as costs of
parts, paint and average labour hours per
repair increase.
The increase in the movement in other
provisions of €12.5m primarily relates to
the FSPO consequential payments. The
Motor Insurers Bureau of Ireland (MIBI)
levy and Motor Insurers Insolvency
Compensation Fund (MIICF) contribution
combined totalled €9.0m (2020: €9.7m).
Claims Environment
Covid-19 continued to affect the claims
environment throughout 2021. Social
distancing restrictions have had a material
impact on the courts, with lengthy delays
experienced. While there were six new
judicial appointments recently, we note
there remains a backlog in the court
system. Restrictions on our ability to
arrange settlement talks have also
impacted on settlement rates which are
showing a marked decline on pre-Covid
rates.
The introduction of the new Personal
Injury Guidelines continues to bring
caution to the approach of claimant
solicitors, who are reluctant to engage in
settlements for such cases and instead are
anxious to determine the attitude of the
courts to the adoption of the guidelines.
We are experiencing a build-up of older,
higher value injury claims as a result of
slowdowns.
Whilst the changes to Personal Injuries
Guidelines introduced in April are a
positive move for the customer and the
insurance industry, there are a number of
uncertainties, namely, the extent of cost
changes for future settlements and legal
fees, the impact on the PIAB acceptance
rate, and the potential for newly classified
injuries to increase costs. We continue to
track injury settlements and note there
have been no court awards as yet.
There are a number of challenges to the
Personal Injury Guidelines before the
courts, over the constitutionality of the
laws underpinning the guidelines. The
applicants’ claims include that the
application of the guidelines breaches
the separation of powers between the
legislature and the judiciary and their
constitutional right to bodily integrity,
property and equality. Whatever the
outcome it is likely to be appealed to the
Supreme Court due to the novelty of the
constitutional issues involved.
We welcome all initiatives in place to
reduce the cost of claims including
capping of general damages introduced in
April and the passing of legislation dealing
with perjury in injury claims. Submissions
were invited regarding the reform of PIAB
in which Insurance Ireland engaged and
we await the outcome from the
consultation on the determination of
who should decide on the appropriate
discount rate.
Weather, Claims Frequency and
Large Claims
No significant weather events of note
occurred during 2021 which is consistent
with the experience of the previous two
years. December’s Storm Barra brought
with it the highest number of property
claims in any month of 2021 with a claims
cost of €4m. Overall weather claims costs
of approximately €9.0m were very similar
to the weather costs experienced in 2020.
As a result of the Covid-19 pandemic
and the restrictions put in place by the
Government there continued to be a
significant reduction in Motor and Liability
claims during the year when compared to
pre-Covid norms. This was particularly
evident in the first two months of the year
when the country was at Level 5
lockdown. Frequency of Motor claims
remained below normal levels in the
second half of the year, albeit at much
higher levels than those observed at the
beginning of the year. Frequency for
liability claims has reverted back close to
pre-Covid norms over the last few months
of the year. The frequency of claims
relating to Farm activities remained
relatively stable throughout the year.
Large injury claims notified in 2021 are
31% lower than the average of previous
pre-Covid years, defined as a value greater
than €250k, with Covid-19 affecting
frequency and possibly impacting the
normal flow of information.